Privacy Policy

Introduction

Welcome to https://pcp-claim-back.dreamdwellings.net (hereafter referred to as “PCP Claim Back,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of information from users accessing our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at https://pcp-claim-back.dreamdwellings.net
Mobile applications developed by us
Online services and tools provided through our platform
Any interactive features on our websites linked to this Privacy Policy

Please note that this policy does not extend to third-party platforms, applications, or services accessed through links or integrations on our site. These external entities have their own privacy policies, and we encourage you to review them before using such services.

Processing Activities

This policy guides how we interact with users in the following scenarios:

As an authorized user: When you sign up and use our applications and services, we process your data to provide a personalized experience and manage your account.
Visiting our websites: Every time you access our websites linked to this statement, we may collect certain information as described in the subsequent sections.
Communications: We may reach out to you via various channels, including email, phone calls, or SMS messages, for transactional, marketing, or service-related purposes. Your consent is required for certain forms of communication.

Personal Data Collection

We collect several types of personal data to enhance your experience and provide our services effectively:

Account Information: This includes user names, email addresses, passwords (hashed and salted), and profile details that you create during registration.
Payment Information: We process payment details such as cardholder name, credit/debit card numbers, expiration dates, and security codes to facilitate transactions securely.
Financial Information: We may collect bank account details, investment portfolios, or other financial records when necessary for specific services.
Purchase Information: Details about your purchases, including order history, product preferences, and delivery addresses, are stored for billing, shipping, and customer support purposes.
Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile network information may be collected to improve our app’s functionality and performance.
Location Data: With your consent, we can access your location data to provide personalized content and services.
Feedback: User feedback, reviews, ratings, and responses to surveys or questionnaires help us enhance our platform.
Social Media Information: If you choose to connect our service with your social media accounts, we may collect data from these platforms to personalize your experience.
Product Information: We gather details about products you view, purchase, or interact with on our site for marketing and analytics purposes.

We collect this data through various methods, including direct user input, server logs, cookies, pixels, and third-party analytics tools. Additionally, we may receive personal data from trusted third parties who assist us in providing services, subject to their respective privacy policies.

Cookies

To enhance your experience on our website and improve performance, we use cookies. Cookies are small text files stored on your browser that serve multiple purposes:

Strictly Necessary Cookies: These ensure basic functionality, such as allowing you to navigate through pages without re-entering login details.
Preference Cookies: They remember your settings, language preferences, and other choices to provide a customized experience.
Analytics Cookies: Used by our analytics tools to collect aggregated data about website usage, helping us understand user behavior and improve our services.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set on their browser.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal obligations. The retention periods vary depending on the type of data and the purpose of its collection:

Account Information: Retained for the duration of your active account or until you request its deletion.
Payment Data: Securely stored for transaction history and fraud prevention purposes, adhering to relevant regulatory retention periods.
Communication Records: Kept for a limited time to manage customer relationships and comply with legal requirements.
Analytics Data: Aggregated data may be retained indefinitely for analytical purposes but is anonymized to protect individual privacy.

When you request the deletion of your account or specific data, we will take reasonable steps to honor your request within a specified timeframe.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data:

Access: The right to request access to the personal data we hold about you and its current use.
Rectification: The ability to correct inaccurate or incomplete personal data.
Erasure (Right to be Forgotten): The option to request the deletion of your personal data, except when necessary for legal reasons.
Restriction: Limiting our processing of your data under certain circumstances.
Portability: Receiving a copy of your personal data in a structured, commonly used format and transferring it to another controller.
Objection: Objecting to the processing of your data for direct marketing or other purposes.
Non-Discrimination: The right to be free from discrimination when exercising any of your data protection rights.

To exercise these rights or submit a complaint, please contact our Data Protection Officer at [email protected] or through postal mail at:

PCP Claim Back Privacy Team
[Address]
[City, State, ZIP Code]

Changes to Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically for the latest information.

Contact Information

For inquiries related to privacy, data requests, unsubscriptions, or any other questions, please contact us:

Email: [email protected]
Postal Mail: PCP Claim Back Privacy Team, [Address], [City, State, ZIP Code]